We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in good condition (e.g. no scratch, etc.) and with complete packaging. You’ll also need the receipt or proof of purchase.
Should you be less than fully satisfied with your purchase, send it back to us within 15 days of purchase for exchange or refund. We recommend that you insure your shipment in case of loss in transit. Without proof of shipment, we cannot replace product we do not receive.
Note: We do not accept returns on sale items and any customized items, such as engraved or debossed items, for refunds or merchandise exchanges. We will accept customized items for repair under our warranty policy as described in the Warranty section of the site.
To start a return, you can contact us at firstname.lastname@example.org with the following information:
- Customer Full Name (First Name, Last Name)
- Date of Purchase and Order Number
- Reference OR number
- Amount paid indicated in the OR
- Reason for return
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.